Basics
- Be succinct. Keep to the point and don’t ramble; Describe your problem and suggest a specific resolution. Be clear about what you want. If you want a refund, state it.
- Identify what actions you’ve already taken to fix the issue;
- Include as many details as you can;
- Be succinct. Keep to the point and don’t ramble; Describe your problem and suggest a specific resolution. Be clear about what you want. If you want a refund, state it.
- Attach a copy of any supporting documentation if applicable to your situation; Contracts, invoices, bills, receipts, warranties, work orders etc.
- Be friendly, stay polite and avoid foul language;
- Don’t make threats;
- Try to avoid typos, bold type and capital letters;
- Don’t include personal information;
- Make sure you confirmed your email address in your Profile.
Complaints containing the following will not be allowed:
- Harassment, defamatory materials, profanity, abusive language, other objectionable content;
- Trolling and provocation;
- Second-hand experiences;
- Inappropriate, offensive, or lewd photos and videos;
- Attempts to impersonate another person or entity;
- Copyrighted materials;
- Spam and/or promotional content;
- Other people’s personal information.
Joan Galusha of US 