Samsung

Basics

• Be succinct. Keep to the point and don’t ramble; Describe your problem and suggest a specific resolution. Be clear about what you want. If you want a refund, state it.
• Identify what actions you’ve already taken to fix the issue;
• Include as many details as you can;
• Be succinct. Keep to the point and don’t ramble; Describe your problem and suggest a specific resolution. Be clear about what you want. If you want a refund, state it.
• Attach a copy of any supporting documentation if applicable to your situation; Contracts, invoices, bills, receipts, warranties, work orders etc.
• Be friendly, stay polite and avoid foul language;
• Don’t make threats;
• Try to avoid typos, bold type and capital letters;
• Don’t include personal information;
• Make sure you confirmed your email address in your Profile.

Complaints containing the following will not be allowed:

• Harassment, defamatory materials, profanity, abusive language, other objectionable content;
• Trolling and provocation;
• Second-hand experiences;
• Inappropriate, offensive, or lewd photos and videos;
• Attempts to impersonate another person or entity;
• Copyrighted materials;
• Spam and/or promotional content;
• Other people’s personal information.